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Ticket System 101!!

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Happy Monday everyone!! A lot can happen in Second Life that we have no control over… from duplicates, to missing animals, to missing food or consumables. We at Amaretto do our best to address these issues and help resolve the issues for you so you can get back to breeding as soon as possible. There are times however, where the issues is out of Amaretto’s hands and we will have to refer you to Linden Labs. So for my Customer Connection today I wanted to give an in depth look into the Support System and filing a support ticket. Below I will tell you step by step how to register for the support system and file a support ticket…

You need to visit the Amaretto Support desk at:  http://support.amarettobreedables.com

Once you get there, have a look at the  ticket guidelines. These guidelines can answer many of your questions regarding tickets and will help ensure the ticket process goes smoothly.

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Next, If you are not yet registered for the support system, you will need to do so. It is really a fairly simple process. You will want to click on the register button located on the left hand side.

PLEASE NOTE!

*The Social Network and the Support System have separate log in areas! You must register separately at each website to use them both*

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Once you get to the registration page you will need to provide the required information

Your Full Name (It is best if you use your FULL Second Life name)

Your Email

Create a New Password

Confirm Your New Password

You will also need to verify your registration by entering a Captcha

Then click SIGN UP to complete your registration!

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Once registered and signed in you will next click on the SUBMIT A TICKET BUTTON

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Next you will choose the department that best suits your issue or problem and hit the next button

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After you select the appropriate department hit the next button you will now be on the page where you will put in the information about your issue.

You can leave the priority level at normal

Put in your FULL SecondLife name not your display name

Put the subject of your ticket such as “missing Horse” Or “did not get ponie food”

In the large box you will give all the detailed information about your issue or problem. The more specific you are and the more information you provide, the better.

Once you have finished putting all the information, click the SUBMIT button.

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Emails are usually sent when a response is posted in your support ticket.

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You can also check the status of your ticket by logging in to the support system and viewing your ticket.

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That’s it!! You did it! You just filed a support ticket for your issue!! An Amaretto Customer Service Representative (CSR) will be responding in your ticket with further information or instructions about completing your support ticket. Please note, our CSRs will not contact you in world. All communication must be done through the ticket system. If information is requested, please provide it in the ticket itself. Please do not message or send a notecard to the CSR. The CSRs are very busy and may miss or overlook the message or notecard and this could  delay the completion of your support ticket. Tickets can take 48-72 hours to get a response from a CSR. Please be patient with us, especially at peak times such as updates or when new Amaretto products are released!

Here are a few tips and tricks that can help out when filing a supoort ticket with Amaretto…

~ If the CSR ask you for a slurl, make sure they are on your allowed list and paste the slurl to the breedable your having a issue.

You can get a slurl by going there in world and opening the map and choosing the copy slurl option. This copies your ordinates in world and now you will be able to post them. A slurl will look like this:

http://maps.secondlife.com/secondlife/Amaretto%20Ranch%20Horses/57/155/22

~ If the CSR asks you to please send your breedable in world with your full SL name and Amaretto Ticket number. Thank you.

This means you make a folder in your inventory name your folder just as the CSR asked you.

Example: Jaymee Caproni JPM-222-22395

This ensures that your breedable will not get lost in a inventory and will be easily matched with your ticket. If you do not do this our CSRS can not be responsible for random objects being sent to them. If your breedable is not in a folder it will be sent back to you!!!! (if we can find out who it belongs too)

~Make sure that you are sending the breedable to the correct CSR. Don’t assume it will be the same one who did your last ticket. Read your responses carefully and send to the proper CSR.

~ Always include your full SL name!
~ Include any transaction in reference to not delivered items or even duplicated breedables that you recently purchased!
~ Always be respectful to the Amaretto Staff they will help you in any way they can.
~ Be sure to include enough information such as UUID’s, Parents information or names of the missing breedable.
~ YOU MUST CHECK YOUR TICKET FOR A RESPONSE!! (if you do not respond in 3 days we will close your ticket)

~ Please understand if you are not showing as owner of a breedable on our servers we can not return it to you. (That means no tickets for friends, family, or partners) You wouldn’t want us to send your horse to someone else!

I hope this has helped clear up any questions or concerns about filing a support ticket with Amaretto!!

Happy breeding! Until next time…

Elemental Horses

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Hi Everyone

Today I want to take a look at the Elemental Horses that were released way back in 2011, these horses are still completely amazing and a must have for all collectors out there!

To have a chance at getting one of these randomly dropped Elemental horses you have to breed Element Eyes together.

Elemental Eyes Wiki Link HERE

The Elemental Horses can be randomly birthed by breeding together any two horses that have Element Eyes.
Elemental Horses can NOT pass their coat.
However breeding an Elemental Horse with another Elemental Horse or with any other horse with Element Eyes you will slightly increase your chance for another Elemental Horse.

Elemental Horses Wiki Link HERE

These really are one of my favorite eye-bred collection of horses, they are beautiful and amazing!

Thats it from me today, so get breeding those Element eyes together and happy breeding.

Hugs Marku <3

How cute is that K-9!!

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Hi everyone and Happy Saturday! Today I would like to share with you some amazing breeder designed K-9s submitted by our talented K-9 breeders. I have included a little taste of some of these cuties with a link to the album!

Do you have a designer horse, K-9, barnyard bird or ponie pal that you want to submit ? You can learn all about how to in the AMOC Designer Protocol & Submission Procedure on the AMOC forum page https://amoc.discussion.community/

 

 

 

So until next time this is Snookie saying take a few minutes and check out the K-9 Photo Album on the AMOC Facebook page https://www.facebook.com/pg/AMOCoalition/photos/?tab=album&album_id=899057060201266 and then send us yours!!

Happy Breeding and Designing!!

 

 

International Day Of Peace Eyes

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Hey Everyone!

Today I want to talk about a very special eye that randomly dropped for 24 hours yesterday (21/09/2017) on the Horses, K-9s, Barnyard Birds and Ponie Pals! – International Day Of Peace Eyes!

Horses – Wiki Link HERE

K-9s – Wiki Link HERE

Barnyard Birds – Wiki Link HERE

Ponie Pals – Wiki Link HERE

The International Day of Peace (“Peace Day”) is observed around the world each year on 21st September. Established in 1981 by unanimous United Nations resolution, Peace Day provides a globally shared date for all humanity to commit to Peace above all differences and to contribute to building a Culture of Peace. Read more about it here –  http://internationaldayofpeace.org/ and here https://en.wikipedia.org/wiki/International_Day_of_Peace

This day has a very special meaning to it as I am sure a lot of you have or know people that have taken part in many wars across the globe and this is a day about coming together to stop all conflicts around the world so that we can live more harmoniously together.

Share the love guys!, happy breeding and see you all in world!

Amaretto Ponie Pal Museum

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Hey guys its Thirsty Thursday and I got some tea for you!
Well in case you missed my notice yesterday after hours and hours of slaving in sl we are proud to present to you the Amaretto Ponie Pal Museum!

Take a look its a sweet set up!

The Amaretto Ponie Pal Museum is open to everyone, it is located on the Main Ponie Pal Sim.

Here is your ride: http://maps.secondlife.com/secondlife/Amaretto%20Ponie%20Pals/178/182/2780

This is place that I will keep updated so that you may visit in world and see any ponie that Amaretto has released.

Be sure to go check it out and save a landmark!

Also because today is the International Day of Peace, I challenge all of you to do something nice for someone else. It could be rl or sl but go out of your way to make someones day better! This is Ava over and out!

The Amaretto Mentor Program

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Happy Hump Day Fellow Breeders!

Are you a new breeder in the community? Or, did you ever just wish you had someone that could help you understand your breedables better?  If so, then let me tell you about the Amaretto Mentor Program.

The idea for the Amaretto Mentor Program was created by our wonderful staff and the breedable community via the A.M.O.C. group meetings. It has come to life to help anyone in need of information and guidance from an experienced breeder.

 

 

 

 

 

 

 

You can find group joiners for the Mentor Program at these locations:

http://maps.secondlife.com/secondlife/Amaretto%20Ranch%20Horses/225/32/21

http://maps.secondlife.com/secondlife/Amaretto%20Ranch%20Haven/57/152/22

Here are the basic steps to get started:

Q: How do I get a mentor if I am in need of some help?
A: Click the “Need Help” board at either of the locations listed above. You will be sent a group invite as a mentee.

Q: How do I become a mentor?
A: Click the “Become a Mentor” board at either of the locations listed above. You will be sent a group invite as a mentor.

These mentors are not Amaretto staff, just giving people who are willing to help with issues and questions one might have when breeding Amaretto animals.

Another great source of information is A.R.U. (Amaretto Ranch University)

Our university offers a wide variety of classes at different times during the day to get vital information about our breedables, support system, website, advertising and much more! So please, if you haven’t yet, check out our university sim and website.

http://amarettoranchuniversity.com/

Till next time…Happy Breeding!

Amaretto Oasis Ponie Mardi Gras!

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Hey guys how is everyone today? Well its a Fat Tuesday here around the Amaretto Ranch! What am i talking about well….. it’s time to celebrate the Ponie Pals!

You guys have been breeding your ponies since June 15, 2017! Some Ponies and Baskets have made there way to Ponie Oasis! You know what all those Ponies are doing in Oasis? They are having a party!! So to commemorate the party that the Ponie Pals are always having in Oasis we release to you
Amaretto Oasis Ponie – Mardi Gras!!!

You can pick up these at any Ponie Pal store in the Ponie Oasis Vendor!

 

You will see we changed it up a little and you can purchase a Amaretto Oasis Ponie – Mardi Gras Homme for 400,000 k ponie points or an Amaretto Oasis Ponie – Mardi Gras Femme for 200,000 K Ponie Points!!

 

Wait the party doesn’t end there!We have added an extra surprise! If you breed your Amaretto Oasis Ponie – Mardi Gras to any of the following ponies:
Gold Bandit

Masquerade in Lemon


Yellowie Fabulous

You will have a chance to get a Grand Surprise!
As an added bonus the Male Amaretto Oasis Ponie – Mardi Gras Ponie will have a higher chance at getting the Grand Surprise!

The Amaretto Oasis Ponie – Mardi Gras does have the ability to pass the Fleur-de-lis eye has a chance to pass as well as their long mane and tail! So keep partying! This is Ava over and out!

 

 

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Hello Amaretto Community and happy Monday!  I hope everyone has an amazing week! I wanted to take this moment to remind everyone how to protect yourself in Secondlife while breeding and selling your breedables.

A few things you can do to protect yourself and your breedables.

  • Don’t buy/sell breedables to avatars that are only one day old.
  • Always set prices of your breedables in your inventory or in a private area
  • When putting items out for auction be sure they are not set for sale before they are sold
  • Don’t buy breedables from random people messaging you.
  • Always check the creator of the horse, K-9 or Barnyard Bird. It should always without exception be JJ Cerna for horses, Ancient Biscuit for K-9s, Mazelina Menna for Barnyard Birds and PlayfulPonie Resident for the Ponie Pals.
  • NEVER I mean never buy a duplicated breedable or a breedables that you haven’t seen rezzed in Secondlife.

Amaretto cannot be there to help you at every breedable sale nor can we refund you if you buy a copybotted breedable or a duplicated breedable. You have to protect yourself against these people in Secondlife, if you do fall victim to one of these scams the best thing to do is file a abuse report them to Linden Lab.

There have been some issues with a griefer pretending to give out free stuff that if you wear it or give it debit permissions it will drain your Linden balance. I just wanted to give out a few tips about protecting yourself from these kinds of griefers and thieves.

1.) Always pay attention to who is giving you things. If you don’t know them don’t wear it… only rez it. If it asks you to give it debit permissions DECLINE IT!!!! Then delete it and purge it from your inventory.

2.) When dealing with Amaretto products they are no modify, no copy, no transfer. They can only be purchased from an Amaretto store and Marketplace or be given by one of the three Amaretto Business Avatars JJ Cerna, Ancient Biscuit, and Mazelina Menna. Any other avatar trying to give out Amaretto Products (other than animals of course) is a griefer or copybotter. Real Amaretto products will never ask for debt permissions!!!!

Also be sure to check out this blog by Josaphine on protecting yourself:

http://amarettobreedables.com/blogs/5/131/copybotters-again

Please be responsible and protect yourself.  But you guys have to be proactive and protect yourself against such scams and report all scammers to Linden Lab with an abuse report. Last but not least always remember that if something sounds too good to be true it probably is!

I hope this helps everyone protect themselves and their breedables from scams and thieves. I hope everyone has an amazing breedable week coming!

Until next time….

Galaxy Horses

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Hi Everyone.

Today I want to take a look at some horses that are out of this world!

The Galaxy Horses can only come by breeding a male and female with Galaxy eyes. The Galaxy eyes are; Cosmic, Earth, Jupiter, Mars, Mystic, Pluto, Saturn, Mercury, Venus, Sun, Neptune and Uranus. They do not have to be the same Galaxy eyes.

Wiki Link HERE

The Galaxy Horses are not Limited Edition Horses. They are best compared to the Albinos, you just need to breed 2 Galaxy eyes together for the Galaxy Horses and you need to breed 2 Full Siblings together for the Albinos.

What are the Galaxy Horses?

• Galaxy Cosmic
• Galaxy Earth
• Galaxy Jupiter
• Galaxy Mars
• Galaxy Mystic
• Galaxy Pluto
• Galaxy Saturn

Wiki Link HERE

Do the Galaxy Horses pass their coats?

The Galaxy Horses are like the Albinos in that they do not pass their coats. However, breeding a Galaxy horse to another Galaxy Horse or even breeding a Galaxy Horse to another horse with Galaxy eyes increases your chances of getting another Galaxy horse. The Galaxy coat you receive will be chosen at random.

So good luck getting one of these amazing horses and happy breeding everyone!

Hugs Marku. <3

Breeder created Designer Horses

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Hi everyone and Happy Saturday! Today I would like to share with you some awesome breeder designed horses that have been submitted by our talented community.  I have included a little taste of some of these amazing projects with the links to the full albums.

If you have a designer horse, K-9, barnyard bird or ponie pal that you want to submit you can learn all about how to in the AMOC Designer Protocol & Submission Procedure on the AMOC forum page https://amoc.discussion.community/ 

 Coloring Book – All of the Colors of Designer Horses
https://www.facebook.com/pg/AMOCoalition/photos/?tab=album&album_id=1091980140908956

 

The Dark Side – The darker designer horses
https://www.facebook.com/pg/AMOCoalition/photos/?tab=album&album_id=1091996440907326

 

Into the Light -The lighter side of designer horses
https://www.facebook.com/pg/AMOCoalition/photos/?tab=album&album_id=1091994387574198

 

XXS -The Little Guys Designer Horses
https://www.facebook.com/pg/AMOCoalition/photos/?tab=album&album_id=1091998720907098

 

XXL –The Large Designer Horses
https://www.facebook.com/pg/AMOCoalition/photos/?tab=album&album_id=1091998327573804

 

Until next time this is Snookie wishing you all a great last weekend of summer 2017 and Happy Designing!!