Category : Second Life Issues

Protect Your Investment!

Howdy Amaretto Breeders! Happy Friday! I hope you all have an amazing weekend!!!  Today I wanted to take some time to remind everyone how to protect yourself in Secondlife while breeding and selling your breedables.

A few things you can do to protect yourself and your breedables.

  • Don’t buy/sell breedables to avatars that are only one day old.
  • Always set prices of your breedables in your inventory or in a private area
  • When putting items out for auction be sure they are not set for sale before they are sold
  • Don’t buy breedables from random people iming you.
  • Always check the creator of the horse, K-9 or Barnyard Bird. It should always without exception be JJ Cerna for horses, Ancient Biscuit for K-9s , Mazelina Menna for Barnyard Birds and PlayfulPonie Resident for the Ponie Pals.
  • NEVER I mean never buy a duplicated breedable or a breedables that you haven’t seen rezzed in Secondlife.

Amaretto cannot be there to help you at every breedable sale nor can we refund you if you buy a copybotted breedable or a duplicated breedable. You have to protect yourself against these people in Secondlife, if you do fall victim to one of these scams the best thing to do is file a abuse report them to Linden Lab.

There have been some issues in the past with a griefer pretending to give out free stuff that if you wear it or give it debit permissions it will drain your Linden balance. I just wanted to give out a few tips about protecting yourself from these kinds of griefers and thieves.

1.) Always pay attention to who is giving you things. If you don’t know them don’t wear it… only rez it. If it asks you to give it debit permissions DECLINE IT!!!! Then delete it and purge it from your inventory.

2.) When dealing with Amaretto products they are no modify, no copy, no transfer. They can only be purchased from an Amaretto store and Marketplace or be given by one of the four Amaretto Business Avatars JJ Cerna, Ancient Biscuit, Mazelina Menna and PlayfulPonie Resident. Any other avatar trying to give out Amaretto Products (other than animals of course) is a griefer or copybotter. Real Amaretto products will never ask for debt permissions!!!!

Also be sure to check out this blog by Josaphine on protecting yourself:

http://amarettobreedables.com/blogs/5/131/copybotters-again

Please be responsible and protect yourself.  But you guys have to be proactive and protect yourself against such scams and report all scammers to Linden Lab with an abuse report. Last but not least always remember that if something sounds too good to be true it probably is!

I hope this helps you in protecting yourself this coming weekend and your investment while breeding Amaretto Ranch Breedables.

Until next time….

 

Hello Amaretto Community and happy Monday!  I hope everyone has an amazing week! I wanted to take this moment to remind everyone how to protect yourself in Secondlife while breeding and selling your breedables.

A few things you can do to protect yourself and your breedables.

  • Don’t buy/sell breedables to avatars that are only one day old.
  • Always set prices of your breedables in your inventory or in a private area
  • When putting items out for auction be sure they are not set for sale before they are sold
  • Don’t buy breedables from random people messaging you.
  • Always check the creator of the horse, K-9 or Barnyard Bird. It should always without exception be JJ Cerna for horses, Ancient Biscuit for K-9s, Mazelina Menna for Barnyard Birds and PlayfulPonie Resident for the Ponie Pals.
  • NEVER I mean never buy a duplicated breedable or a breedables that you haven’t seen rezzed in Secondlife.

Amaretto cannot be there to help you at every breedable sale nor can we refund you if you buy a copybotted breedable or a duplicated breedable. You have to protect yourself against these people in Secondlife, if you do fall victim to one of these scams the best thing to do is file a abuse report them to Linden Lab.

There have been some issues with a griefer pretending to give out free stuff that if you wear it or give it debit permissions it will drain your Linden balance. I just wanted to give out a few tips about protecting yourself from these kinds of griefers and thieves.

1.) Always pay attention to who is giving you things. If you don’t know them don’t wear it… only rez it. If it asks you to give it debit permissions DECLINE IT!!!! Then delete it and purge it from your inventory.

2.) When dealing with Amaretto products they are no modify, no copy, no transfer. They can only be purchased from an Amaretto store and Marketplace or be given by one of the three Amaretto Business Avatars JJ Cerna, Ancient Biscuit, and Mazelina Menna. Any other avatar trying to give out Amaretto Products (other than animals of course) is a griefer or copybotter. Real Amaretto products will never ask for debt permissions!!!!

Also be sure to check out this blog by Josaphine on protecting yourself:

http://amarettobreedables.com/blogs/5/131/copybotters-again

Please be responsible and protect yourself.  But you guys have to be proactive and protect yourself against such scams and report all scammers to Linden Lab with an abuse report. Last but not least always remember that if something sounds too good to be true it probably is!

I hope this helps everyone protect themselves and their breedables from scams and thieves. I hope everyone has an amazing breedable week coming!

Until next time….

Happy Hump Day Fellow Breeders!

At one time or another, most of us have had a breedable to go missing. Second Life, with it’s many restarts and rollbacks and generally unpredictable behavior, can wreck havoc on an innocent inventory item.  Most often, this type of issue is related to asset server problems. You may notice that when Linden Lab posts grid status problems, they will often warn not to rez no-copy items during that period of time. This is why.

Nonetheless, there are a few things you can try to locate your missing breedable:

First, remain calm!

Second, relog. Sometimes, this is all that is necessary for missing items to show up in your inventory again.

Third, check your Lost & Found folder in your inventory for the item. The object may have been returned to you without your knowing. Also, Check your Objects folder and don’t forget to look at any unknown “coalesced object” boxes. You may well find your missing items in there!

Fourth, try searching for the item using Area Search:
Go to top menu, World → Area Search.
Click on the “Find” tab and type part of the name of the item into the “Name” field. Click “Search.”
You will be taken to the “List” tab. If you see the name of the object, double-click it in the list and follow the red beacon to the object. Moving your avatar or camera around can help the Area Search detect items that are not detected initially

Fifth, go to point 0,0,0 in the region or, if you don’t have access to it because it is part of someone else’s private property, ask that parcel or region owner to look. Sometimes, rezzed items will be deposited there.
To get to point 0,0,0: Either type “gtp 0 0 0” into local chat (without the quotes) and hit Enter;
Or open your mini-map (top menu, World → Mini-Map, or Ctrl-Shift-M) and fly or walk to the far southwest corner of the region. Try to pan below the ground.

Sixth, teleport to a low lag or viewer support parcel, such as Hippo Hollow (http://maps.secondlife.com/secondlife/Hippo%20Hollow/43/167/51) or an empty water region, such as Cyclops (http://maps.secondlife.com/secondlife/Cyclops/128/128/6). Drop your draw distance low (for example, to 32 or lower) to minimize the work the viewer is trying to do outside of loading your inventory. Then relog from there.
If you have more than 1 item missing and are using the Firestorm viewer, try their instructions for recovering missing inventory: http://wiki.phoenixviewer.com/fs_missing_inventory
(This has worked on numerous occasions for me.)

Seventh, file a ticket with Amaretto.
The ticket system is located at: http://support.amarettobreedables.com/index.php
There is a helpful video on the page to help guide you smoothly through the process.

I would like to point out a couple of things to keep in mind when using the Amaretto Help Desk:

  • PLEASE put both your full SL First name and Last name (if you do not have a last name put resident) in the ticket. Do NOT use display names.
  • All communication MUST be in the ticket. CSRs will not respond to in world IMs or Notecards! To ensure your ticket is resolved as quick as possible, please keep ALL responses/communications in your ticket.
  • Tickets may take 48-72 hours to get a response from the support team, please have patience.
  • Do not respond to the emails, we do not get those, you must respond inside the ticket itself for us to see the response.
  • No response to tickets from the user in 3 days and the ticket will be closed.
  • Do not wait to be contacted inworld regarding your ticket. Please log in and check for responses to your tickets.
  • Please do not file multiple tickets for the same issue, it only slows things down and the duplicate tickets will be closed. Refrain from refreshing your page on the ticket system, it will duplicate your tickets.
  • You must be the owner of the Horse/Bundle, K-9/Kennel, Bird/Nest or Ponie/Basket to file a ticket. Please do not file tickets for others.
  • Please include as much pertinent information as possible regarding your ticket/issue as this will help expedite your ticket.


One of these tips will surely help you locate your missing breedable!

Until next time…HAPPY BREEDING!

Scam Alert!!!!

Hello everyone hope has got to enjoy some sunshine this weekend!

I have recently been getting a lot of ims about 3rd party sales. Remember Amaretto will not be able to intervene in any after market sales because this is a transaction that takes place between two in world residents and does not involve Amaretto directly.

Why do I say this? Well I want everyone to know that you need to do your best to protect your self in the market.
Don’t pass horses until you receive full payment! I know we all want to help one another out but doing this just protects you in the long run.

Don’t pass horses for someone “to see” they can see it just as well with you as owner and the horse rezzed out in world.

If you are breeding with a partner or others make sure you keep your horses in your possession.

ScamAlert

The truth of the matter is that no one in SL can “steal” any no copy, no mod object, you have to pass it or set it for sale.

I would like to think we live in a world even virtually where people do the right thing but sadly this is not true for SL or RL. So please if you are not willing to take a loss of a breedable don’t pass or set for sale for anything less than the amount of linden you are willing to take.

To those avatars out there that do take advantage of Amaretto Community members DO NOT think that we are not aware of who you are and what you do. Please treat each other with respect and honesty that you would like to be treated with in any life.

Ok guess ill climb off my soap box now guys, I just am passionate about the Amaretto Community and don’t like it when people are doing things they should not do! This is Ava over and OUT! Peaceful breeding and selling everyone!

Happy Friday Everyone! Hope all is having a good breeding day!

I would like to touch on the subject of the ticket system and why we ask for you to send folders.

First let’s say those nasty rollbacks hit and now you have a duplicated horse. In order to get this fixed you will need to file a ticket on the Amaretto Support Site. If you have not signed up on the ticket system you will need to go here and register on this website.
http://support.amarettobreedables.com/index.php

We also have videos to help you file a ticket
You can go here to see a video for filing a ticket
http://amarettobreedables.com/videos/7/3/ticket-system

Please submit your ticket and a CSR will respond as to what you need to do.
If you are asked to send in your Breedable please send your Amaretto Breedables in a folder with your NAME and TICKET NUMBER so the CSR will know whom the breedable belongs too! It is very important that you send your items in a properly labeled folder so that we are able to return them to you promptly.
After we have repaired your issue the CSR will return your Breedable to you in a folder named Amaretto Breedable(s) from (CSRs name) Repaired. If you have any further questions regarding the issue you filed a ticket for please communicate with the CSR using the ticket you have filed.
Until next week Happy Breeding!!

ticket

ticket video4

Well Happy Friday Everyone! Hope you are enjoying your breedables!
Today I would like to talk a little about Amaretto Breedables and Second Life.
Let’s start with the rollbacks Second Life is doing every Tuesday an whenever they decide to, and some of the problems it is causing for your Amaretto Breedables.

Let’s start with Mother had Second Bundle. If this happens to you all you need to do is leave the bundle under the mother until you have copied the UUID of the mother because we will need this to send you the correct bundle, if you have 2 bundles under the mother one will be a viable bundle an the 2nd one will be a non-viable bundle. You can delete the Mother had second bundle if only you got a good one no need to file a ticket.
But! If you only got the Mother had 2nd bundle you will need to file a ticket with the mother’s information so we can get the bundle to you as soon as possible. You can also click on the mother and see what the last bundle this mother had. Click on breeding then click on last bundle. Please don’t try to birth this bundle as it is a non-viable bundle.

Well since that covers Mother had 2nd bundle let’s move on and talk about the duplicated horses or duplicated bundles. All you have to do is file a ticket on this and check your ticket for a respond and what CSR to send your horses to.

Well I would also like to mention missing horse! When you file a ticket for a missing horse please be sure to include the UUID or the name of the horse! When you have all this the CSR will get your horse back to you as quickly as possible! Make a quick notecard with all your horses’ names and UUID’s on it that way you have it just in case you need it, it does come in handy!
Well I think I covered about what can happen with your breedables when Second Life decides to do the no-no on us!
So until next Friday Have a Great Day and Happy Breeding!!

Rollbacks an Amaretto

Well Happy Wednesday Everyone! Hope you are enjoying your breedables!

Today I would like to talk a little about Amaretto Breedables and Second Life.

Let’s start with the rollbacks Second Life is doing every Tuesday an whenever they decide to, and some of the problems it is causing for your Amaretto Breedables.

Let’s start with Mother had Second Bundle. If this happens to you all you need to do is leave the bundle under the mother until you have copied the UUID of the mother because we will need this to send you the correct bundle, if you have 2 bundles under the mother one will be a viable bundle an the 2nd one will be a non-viable bundle. You can delete the Mother had second bundle if only you got a good one no need to file a ticket.

But! If you only got the Mother had 2nd bundle you will need to file a ticket with the mother’s information so we can get the bundle to you as soon as possible. You can also click on the mother and see what the last bundle this mother had. Click on breeding then click on last bundle.

Well since that covers Mother had 2nd bundle let’s move on and talk about the duplicated horses or duplicated bundles. All you have to do is file a ticket on this and check your ticket for a respond and what CSR to send your horses to.

Well I would also like to mention missing horse! When you file a ticket for a missing horse please be sure to include the UUID or the name of the horse! When you have all this the CSR will get your horse back to you as quickly as possible! Make a quick notecard with all your horses’ names and UUID’s on it that way you have it just in case you need it, it does come in handy!

Well I think I covered about what can happen with your breedables when Second Life decides to do the no no on us!

So until next Wednesday Have a Great Day and Happy Breeding!!

 

 

 

When a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

Why do we need folders?

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

How did I create a folder?

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

THIS IS VERY IMPORTANT

 

A few things you need to do after filing a ticket.

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

How do I reply in the original ticket?

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen

Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner

Tips for Rollbacks

The worst thing about Monday’s is knowing tomorrow is Tuesday and it full of sl restarts and rollbacks!

 

We all know what SL Rollbacks do….lol…

 

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

I have noticed a lot of problems have been happening with breedables disappearing at auctions, some by SL roll backs, some even by lag when trying to rez them, and others when taking them after purchase. When you go to an auction you have to fill out a notecard about your breedable. It only takes a little extra time to record the UUID number on the notecard.

 

How do I find the UUID Number?

 

Go to edit on the breedable, in the description line that is the uuid number. That number is very important and can help a lot if you need to file a ticket for a missing breedable, highlight the number and copy , paste to notecard. Doing this is like taking each one of your breedables’ fingerprints!! It can be a big time help if anything ever does happen to your breedable.

 

Name that Breedable…

 

Give all breedables a name, so if you don’t know the UUID when it goes missing , but you do know its name, we have something to go by when we try to find it.

 

So lets get ready, prepare yourselves,Tuesday’s are always full of bumpy rides. Here’s hoping your Tuesday will be rollback free!

Happy Friday everyone! I hope everyone had a great week and that your breedables dropped something amazing for you!
I want to talk today about what permissions on your breedables should be. When selling your horse, K-9 or Barnyard Bird all you need to do is click the sale box and insert the price. No other permissions need to be changed. This also applies to zero sales or transferring your horse to a friend so they may ride it. If you are using the Firestorm viewer you will have to set the permissions to original because the default is copy.
If you do buy a breedable and receive a folder containing the contents of the breedable, this means that someone changed those permissions and you will need to file a ticket with us to have your breedable repaired.
This is another good thing to be sure you check when purchasing breedables. Always make sure you check who you are buying from and if the permissions are set properly. I hope this helps prevent some of the issues with permissions. Until next time, Happy Breeding everyone!