Archive for September, 2012

September in review!

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What a month September was lets recap some of the things that happened!

First there was the 2 year bday party for Amaretto that’s right 2 years old and going strong!! on top of that September was a busy month for everyone with the latest being the Fall Fantasy K-9’s and Fall Fantasy Horses being released you have to just love them. Then there’s the Birthstone eye this month being the Morning Glory Sapphire which just looks amazing, Oh and lets not forget about the awesome new Albino Mystique Horse that was released as well ( it looks Amazing I tell ya ). September also saw the Best in Show Yorkie and the Amaretto Shetland Showhorse which are just so dang cute. The last 2 big things that happened in September was the Galaxy Horses and there was that surprise football party for the NFL Kickoff! With so many things happening in September its no wonder it went by so fast. Well I hope this was a good recap for you all about everything that happened in September and as always look back to see all the information listed about these things in the connections before this one.

 

until next time this is Tmzasz Luminos signing off.

 

Folders are Important

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When a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

 

Why do we need folders?

 

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

 

How did I create a folder?

 

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

 

THIS IS VERY IMPORTANT

 

A few things you need to do after filing a ticket.

 

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

 

 

How do I reply in the original ticket?

 

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen

 

Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

 

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

 

 

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner

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Happy Friday everyone! I get the distinct honor of announcing next month’s Showhorse and Best in Show! Have fun and good luck!

Starting October 5, 2012 Amaretto is introducing a new Show Horse.
* Starting October 5, 2012 at 12:00 am SLT any bundle dropped from the breeding of 2 Painted you have a chance at the bundle being an “Amaretto Painted Showhorse”!
* That’s it! The only qualification is they both have to be Painted, they can be any color but Mother & Father MUST BOTH be Painted.
* We will announce what horse is next close to the end of the 30 days of Painted! The Amaretto Painted Showhorse ends on November 4, 2012 at 11:59pm.
* Keep your eyes peeled as you won’t know what the “Amaretto Painted Showhorse” looks like until it hits the grid!
* This “Amaretto Painted Showhorse” will have a chance of passing its special eye!
Gather up your Painted horses and get them ready for an excitement filled month of breeding!

Since I’m already spilling the beans, there’s more

ALSO Starting October 5, 2012 Amaretto is introducing a new Best In Show Beagle!

* Starting October 5, 2012 at 12:00 am SLT any Kennel dropped from the breeding of 2 Beagles you have a chance at the Kennel being an “Amaretto Best In Show Beagle”!
* That’s it! The only qualification is they both have to be Beagles, they can be any color but Mother & Father MUST BOTH be Beagles.
* We will announce what Best In Show K9 is next close to the end of the 30 days of Beagles! The Best in Show Beagle ends on November 4, 2012 at 11:59pm.
* Keep your eyes peeled as you won’t know what the “Amaretto Best In Show Beagle” looks like until it hits the grid!
* This “Amaretto Best In Show Beagle” will have a chance of passing its special eye and collar!
Well good luck everyone and get those Painted and Beagles out and get to breeding, until next time Happy Breeding!!

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I have seen quite a few people file tickets about duplicate breedables. I would like to let everyone know why this happens and what you should do when it does!

 

This happens when there are two copies of a horse, K9, or bird in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

 

If you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

 

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

So your horse, K9, or bird is duplicated what do I do now??

 

First file a ticket, be sure to include as much information as possible. The uuid of the horse/K9/bird  is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket.

 

Also, if you recently bought the horse/K9/bird please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

 

When the CSR looks up the horse/K9/bird on the server if you do not show as owner of the horse/K9/bird we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse/K9/bird is theirs when it’s really not!

 

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9/bird. When sending folders to the csr, make sure your name and ticket id is on the folder!

 

Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!

If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR’s!!

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Happy Wednesday everyone!! Hope you had a great weekend and are ready for the week! Over the weekend our Fall Fantasy Horses came out and everyone seems to really love them. Well it took us a little longer but we have now released our matching Fall Fantasy K-9s!
From September 26, 2012 until October 15, 2012 these Special Edition Fall Fantasy K-9s will be on sale at all Amaretto K-9 locations! They can be born with any of the available six different coat colors. The Special Edition Fall Fantasy K-9s also contain the beginnings of a brand new trait and the good news is…they ALL have it and you can see it!
That’s right these Special Edition Fall Fantasy K-9s have new Paw Polish traits! The Paw Polish trait is a new trait being added to the K-9s and it DOES have the ability to pass! There are six different designs which are random when purchased as is the gender. Wait there is more!! The Fierce Mist eye and Leaf collars have the ability to pass too!! However, the Fall Fantasy coats does NOT have the ability to pass. So get on over to a K-9 store near you for these cute Special Edition Fall Fantasy K-9s! Happy Breeding!

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Happy Hump Day Everyone!!!!! Well summer is coming to an end and even though we are all sad to see it end we were very happy to see the beautiful Limited Edition Fall Fantasy Horses released!

It is also exciting to see the October Events coming up since they are going to be full of FUN so get ready!

To celebrate the end of summer, Amaretto would like to invite you to an End of Summer Pool Party blast!
This event will be happening on October 4 at 10AM SL time, location will be announced closer to the event.

Be sure to watch the October Calendar for some exciting events coming up!

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Hey guys happy Tuesday to ya! Well I know all you guys are enjoying those Fall Fantasy horses! Oh my how gorgeous they are!

 

Well I wanted to clear up a rumor I heard and someone filed a ticket about this so here goes nothin!

 

Albino horses can only be breed to horses that are full siblings! What does that mean?

Well its pretty simple actually they just need to have the same mother and father.

 

Lets just put these rumors to rest they do not have to have the following:

 

Same traits

Same grandparents

 

Will half siblings work? No!

Will two albinos work? Only if they have the same parents.

 

Now remember the twist on the Albino Mystique is the following:

Must be full siblings!

Must be Mystiques!

Do NOT have to have the same traits

Do NOT have to be the same color Mystiques!

 

I hope I have cleared all that confusion up for you guys! just a quick mention you can find all these FAQ’s on the wiki!

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Hello everyone today I would like to briefly cover where you can find the AMOC minutes as taken in-world from the monthly AMOC meetings. Also briefly describe what AMOC is and why it can benefit you.

Ok first things first AMOC stands for Amaretto Market Owners Coalition. and was created to try and help both the market owners and the breeders come together and discuss prominent issues to help the secondary market out. Anybody can join you just have to contact an Amaretto Staff member to get the invite. The meetings are held monthly as determined by the AMOC officers and the group chat is always open for talk. Each month the chat of the meeting ( I like to call them “the minutes”) are always uploaded here:

http://wiki.amarettobreedables.com/index.php?title=AMOC

so look back through the meetings and you can get a general idea of what gets discussed at the meetings. AMOC can work for you and can provide a place where market owners and the breeders can work together and suggest  improvements and ideas that they can do to help the secondary market. I hope to see many more of you at these meetings 🙂 Till next time this is Tmzasz signing off.

Fall Fantasy Horses

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Happy First Day of Fall everyone!! To celebrate we have brought to you a beautiful new Limited Edition Horse! September 22, 2012 until October 13, 2012 these Limited Edition Fall Fantasy Horses will be on sale at all Amaretto horse locations! They can be born with any of the available mane/tail traits and will be 1 of 9 different coat colors. The Limited Edition Fall Fantasy Horses also contain the beginnings of a brand new trait and the good news is…they ALL have it and you can see it!
That’s right these Limited Edition Fall Fantasy Horses have new Wing traits! The Wing trait is a new trait being added to the horses and it DOES have the ability to pass! There are nine different designs which are random when purchased as is the gender. However, the Fall Fantasy coats and the Fierce Mist eye do NOT have the ability to pass.
Hope you all enjoy the cool weather and these beautiful Fall Fantasy Horses!

Breeding Twists and Turns!

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Hiya everyone! Hope everyone is relaxing cause T.G.I.F.!
I wanted to take a few moments to share something with you guys! I know with all the great breeding twist that we have been adding in lately it can be hard to keep up with them all!

Also wanted to share this beautiful eye today because you guys haven’t said much about it in the group and it’s way to pretty to pass over!

This months birthstone eye Morning Glory Sapphire!

 

How do you get it? You can have a chance at one of these exciting Non-Starter eyes as they are randomly dropped into bundles at the time the bundle drops. Your horse needs to be version 3.5 and higher for this eye to drop.

Don’t forget to have the remainder of the month for those Shetland Show Horse and those Best In Show Yorkies!

Amaretto didn’t stop there! That’s right don’t forget all the other breeding twists we have ongoing!

Breeding two Element eyes gives you a chance of a Elemental Horse!
Breeding two Galaxy eyes gives you a chance of a Galaxy Horse!
Breeding two Mystiques of the same color gives you a chance of a Mystique Rainbow Quartz Horse!
Breeding two Mystique Siblings gives you a chance of a Albino Mystique!
Breeding any two horses gives you a chance of a Charmed Horse!
Breeding any two full siblings gives you a chance of a Albino Horse!

With all these twists no one should be wondering what to breed for!
Well enjoy your Friday everyone and hope to see you all at Club Amaretto tomorrow!