The Ticket System

Happy Hump Day Fellow Breeders!

Many of you may, or may not, know that the social network and the ticket system have two (2) separate log-ins. I know this can be confusing, but, I hope this Connection will help clear that up!

The reason you have to sign up for the ticket system separately is because the social network and ticket system use a different method of storing user names and other information and can’t communicate with each other (like if you went to a country that spoke a language you were not familiar with and they didn’t understand you).

To register on the ticket system go to http://support.amarettobreedables.com and click on the button that says Register (#1).

Once you click the register button please fill in the account fields:

Full Name: PLEASE put both your full SL First name and Last name (if you do not have a last name put Resident). Do NOT use display names and do NOT use real life names.

Email: Put the email you wish to use to login to the ticket system and put a password (do not use the same password as your email or second life account).

Then fill in the recaptcha (verify registration) and click Sign Up.

Once you’ve registered there is a box on the right hand side of the page that says Login (#2). Put your email address and the password you chose into the login box and click the Login button.

After logging in, click Submit a Ticket (#3) to go straight to the ticket submission page.

NOTE:  You must be the owner of the Horse/Bundle, K-9/Kennel, Barnyard Bird/Nest or Ponie/Basket to file a ticket. Please do not file tickets for others.

Next, pick a department and continue through the ticket being sure to include as much pertinent information as possible to help expedite your ticket.

Once you have completed those steps, click the Submit button.

Please remember:

  • Tickets may take 48-72 hours to get a response from the support team, please have patience.
  • Do not wait to be contacted in-world regarding your ticket. Please log back in and check for responses to your tickets in View Tickets (#4).
  • Do not respond to the emails sent to your account as we do not get those, you must respond inside the ticket itself for us to see the response.
  • CSRs will not respond to in world IMs or Notecards! To ensure your ticket is resolved as quick as possible, please keep ALL responses/communications in your ticket.
  • No response to tickets from the user in 3 days and the ticket will be closed.
  • Please do not file multiple tickets for the same issue, it only slows things down and the duplicate tickets will be closed.
  • ABUSIVE BEHAVIOR OF ANY KIND WILL NOT BE TOLERATED AND YOUR TICKET WILL BE CLOSED WITH POSSIBLE LOSS OF SUPPORT PRIVILEGES.

In addition to the above steps, a video showing the signup process is available here: http://amarettobreedables.com/videos/7/3/ticket-system

I hope this information is helpful to you. As always, if you ever have any questions, just open up the main chat and ask!

Till next time…HAPPY BREEDING!

 

 

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