The Ticket System Revisited

Happy Hump Day Fellow Breeders and Happy Independence Day to those of you in America! 🇺🇸

This past week, I saw several breeders asking for help with the ticket system, so, I am reposting these step-by-step instructions. I hope this will be helpful to any new breeder or those who may have not filed a ticket in a while.

If you’ve never used the ticket system before, you will, first, need to register. Registration on the support page is separate from the social network. So if you signed up there, you will need to sign up here, as well.

To register on the ticket system go to http://support.amarettobreedables.com and click on the button that says Register (#1).

Once you click the register button please fill in the account fields:

Full Name: PLEASE put both your full SL First name and Last name (if you do not have a last name put Resident). Do NOT use display names and do NOT use real life names.

Email: Put the email you wish to use to login to the ticket system and put a password (do not use the same password as your email or second life account).

Then, click Sign Up.

Once you’ve registered there is a box on the right hand side of the page that says Login (#2). Put your email address and the password you chose, during registration, into the login box and click the Login button.

After logging in, click Submit a Ticket (#3) to go straight to the ticket submission page.

NOTE: You must be the owner of the Horse/Bundle, K-9/Kennel, Barnyard Bird/Nest or Ponie/Basket to file a ticket. Please do not file tickets for others.

Next, select the appropriate department and then from the expanded options choose the one that best fits your issue. Hit the Next button and continue through the ticket being sure to include as much pertinent information as possible to help expedite your ticket. If you recently purchased the breedable or if you need food redelivery, please include your transaction history for the purchase. If you are having an in-world food issue, please include the SLURL to the location of the food.

Once you have completed those steps, click the Submit button. A recap page will appear with an assigned ticket number (#).

Now, you will need to make a folder in your inventory and label it with the ticket number you were assigned and your name. Put your breedable(s), needing repair, into the folder. Do not wait to be contacted in-world regarding your ticket. Please log back in and check for responses to your tickets in View Tickets (#4). You will be sent instructions, via ticket, as to whom you should send the folder.  You will send by opening up an IM to that CSR and dragging the folder into the IM.

Please remember:

  • Tickets may take 48-72 hours to get a response from the support team, please have patience.
  • Do not respond to the emails sent to your account as we do not get those, you must respond inside the ticket itself for us to see the response.
  • CSRs will not respond to in world IMs or Notecards! To ensure your ticket is resolved as quick as possible, please keep ALL responses/communications in your ticket.
  • No response to tickets from the user in 3 days and the ticket will be closed.
  • Please do not file multiple tickets for the same issue, it only slows things down and the duplicate tickets will be closed.
  • ABUSIVE BEHAVIOR OF ANY KIND WILL NOT BE TOLERATED AND YOUR TICKET WILL BE CLOSED WITH POSSIBLE LOSS OF SUPPORT PRIVILEGES.

In addition to the above steps, a video showing the signup process is available here: http://amarettobreedables.com/videos/7/3/ticket-system

I hope this information makes filing a ticket easier. As always, if you need further assistance, just open up the main chat and ask for help!

Till next time…HAPPY BREEDING!

P.S. My 5PM ARU Class is on the Ticket System. Come on over!  http://maps.secondlife.com/secondlife/Amaretto%20Ranch%20Haven/59/133/22

 

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