Questions and Answers

Points

  • +5
    Chosen as best answer
  • +1
    Posted answer
  • +1
    Posted question
  • +1
    Thumb up
  • -1
    Thumb down
1

by killerviolist21 in Questions about September 16 open - report

How long for ticket to be answered

I have a duplicate horse submitted a ticket and I am curious if it will take a long time for the ticket to be answered back with a fix for the horse as before it was a duplicate horse it was 87% pregnant nearly to give birth and I am hoping to get it fixed soon.

Answer: 1 • Score 0 • Views: 68
Browse by
  • 265

    by Josie Cooperstone about September 17

    Please read the ticket guidelines on the front page of the ticket system for ticket response times:

    • ABUSIVE BEHAVIOR OF ANY KIND WILL NOT BE TOLERATED AND YOUR TICKET WILL BE CLOSED WITH POSSIBLE LOSS OF SUPPORT PRIVILEGES.
    • PLEASE put both your full SL First name and Last name (if you do not have a last name put resident) in the ticket do NOT use display names
    •All communication MUST be in the ticket. CSRs will not respond to in world IMs or Note cards! To ensure your ticket is resolved as quick as possible, Please keep ALL responses/communications in your ticket.
    •Tickets may take 48-72 hours to get a response from the support team, please have patience.
    •Do not respond to the emails, we do not get those, you must respond inside the ticket itself for us to see the response.
    •No response to tickets from the user in 3 days and the ticket will be closed.
    •Do not wait to be contacted inworld regarding your ticket. Please log in and check for responses to your tickets.
    •Please do not file multiple tickets for the same issue, it only slows things down and the duplicate tickets will be closed.
    Refrain from refreshing your page on the ticket system, it will duplicate your tickets
    You must be the owner of the horse/bundle, K-9/kennel and Barnyard Bird/Nest to file a ticket. Please do not file tickets for others.
    Please include any pertinent information regarding your ticket/issue this will help expedite your ticket through faster.
    BE SURE TO GIVE AS MUCH INFORMATION ABOUT THE BUNDLE/HORSE KENNEL/K-9/BARNYARD BIRD/NEST AS POSSIBLE AS THIS WILL HELP SPEED THINGS UP 
You must login to post an answer.