Category : Ticket Information

First I would like to list for you some of the things that can cause duplication of your breedables

 

1. Lag

2. Sim Restarts

3. Sim Rollbacks

4. Crashes

5. sometimes during updating

 

Second if you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

 

Third when SL does a sim Rollback, it takes the sim back to a previous state. If you have recently purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

Now here is what you need to do if you have a duplicated breedable.

 

1. File a ticket on the support site http://support.amarettobreedables.com/index.php.

be sure to include as much information as you can. The name and UUID of the breedable is the best pieces of information that you can provide. You only need to file 1 ticket. Please do not file multiple tickets for the same

issue.

 

2.If you recently purchased your breedable please provide the full transaction record with date, time, region etc., for your purchase. This can be found on your dashboard on the Secondlife.com website under transaction history.

A. Transaction History is very IMPORTANT! When the CSR looks up the breedable on the server if you do not show as owner of the breedable we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the breedable is theirs when it’s really not!

 

3. After you have filed a ticket, you will be asked by a CSR to send in all copies of the duplicated breedable in a FOLDER.. When sending folders to the csr, make sure your name and ticket id is on the folder.

 

4. If a CSR needs more information, they will make a request for it in the ticket you filed.So when you reply to a request don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!

Happy Wednesday Everyone!!
Let’s talk about how important it is to renaming your Horses, K-9’s, Barnyard Birds, Kennels, Nest, Bundles.

When Sl has a rollback sometimes things can happen like losing your breedables or passing a breedable to a friend. When this happens it is hard or could be impossible for us to find your breedable.

You may want to remember to log the uuid of any breedable you own that way you have the information we will need.
Names can be simple as a number anything besides Amaretto Breedable…… Please remember don’t rename your breedables with the same name always add a number or letter.

So please before you take that bundle, kennel, nest in your inventory please remember to rename it!

Until next time Happy Breeding!

 

Creating a folder and why

Today I want to talk about why it is important to send your breedables in to us in folders with your name and ticket number on them when they need to be repaired.

First check out your own inventory, look in the objects category. I’m sure you have some items there. If you drop an item to someone, this is where the item usually goes. Now think about all the breedables that get sent to me everyday. If they are not sent in the folders like we requested, they may end up lost and in the trash. .

Now creating a folder is easy

1. right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder)

2. click New Folder then under the folder you clicked on a New Folder will be created and ready to rename with your name and ticket number.

3. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it.

4. After you have placed the horses / K-9s/ barnyard birds, bundles / kennels / nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are off-line!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder that will say Amaretto Breedables from CSR NAME -REPAIRED

You do NOT need to send a note card separately or an instant message to the CSR. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are.

Helpful Tips on Tickets

Happy Wednesday Everyone ! Today I would like to talk about tickets. First if you are having any problems with your breedables please do file a ticket or if you have any suggestions or concerns.

Please remember when you file a ticket that you check the ticket frequently for a response from the CSR. Please do as they ask you in the ticket so that your ticket goes smoothly and quickly. We ask that you please do not IM the CRSs as their top priority is to get your horses, k-9s and barnyard birds back to you as quickly as possible.

When sending a horse, bundle, K-9, kennel, barnyard bird, and/or nest; we ask you to please put them in a folder with your FULL SL name and ticket number. This is Very important so CSRs will know who the item(s) belong to. If you send in a folder without your name and ticket number or if you just send in the breedable not in a folder, it is very possible your breedable could be lost in the CSR’s inventory or even possibly deleted if the CSR does not know who it belongs to. Which in turn can lead to your ticket being delayed or closed.

If any information such as parental information or transaction history is requested by the CSR, you MUST post that information inside the ticket itself. Do not send this information to the CSR via note card or IM. This will only delay your ticket.

Here is the link for the Ticket System Website
http://support.amarettobreedables.com/index.php
For more information on filing tickets please check out this video, it’s very helpful!
http://amarettobreedables.com/videos/7/3/ticket-system

With all this said Happy Breeding Everyone!

 

Howdy yall… when a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

Why are folders so important?

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

If you are sending in a Forever Foal/Perpetual Puppy to Jaymee Caproni, Please label you folders as follows (your SL name) no display names please and (Forever Foal/Perpetual Puppy). So it would appear as this Jaymee Caproni- Forever Foal. Please do not send your items in boxes or objects as they are so often missed in our inventory. The only reason this would be acceptable is if there were too many items to fit in a folder.

How did I create a folder?

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

THIS IS VERY IMPORTANT

A few things you need to do after filing a ticket.

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

How do I reply in the original ticket?

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner

Until next time………..

Hello everyone today I would like to go over the Ticket system departments! First lets get a list of all the departments shall we:

Main ( Parent Departments)

  • Items Not Received / Non Delivery
  • Suggestions / Questions
  • Beta Testing Bug Reports
  • Horse
  • Website
  • K-9
  • Barnyard Birds
  • Amaretto Ranch University

As you see there are several Main department Categories some of these departments have sub-departments here is the list of the sub departments:

Horse:

  • General Horse Issue
  • Horse-Breeding Issue
  • Horse-Broken Horse
  • Horse-Food Issue
  • Horse-Missing Horse
  • Horse-Movement Issue
  • Bundle-Broken Bundle
  • Bundle-Missing Bundle
  • myslhorses Support

Website:

  • Website Issue / Bugs
  • Website-Login Issues

K-9

  • General K-9 Issue
  • Breeding Issue
  • Broken K-9
  • Food Issue
  • Missing K-9
  • Movement Issue
  • Broken Kennel
  • Missing Kennel
  • myslk9s support

Barnyard Birds:

  • General Bird Issue
  • Bird – Breeding Issue
  • Bird – Broken Bird
  • Bird – Food Issue
  • Bird – Missing Bird
  • Bird – Broken Nest
  • Bird – Missing Nest
Now as you can see there are multiple sub-departments to choose from which one do you choose ? Well wonder no more I am going to give you an example of each departments type of issue!
First lets start with the main departments.
  •  Items Not Received / Non Delivery:

This is the department that you would chose if for example you have not received an item you have purchased from an inworld vendor of amarettos or from the marketplace.

  • Suggestions / Questions

This is the department for all suggestions / general questions directed at amaretto.

  • Beta Testing Bug Reports

This department is for bug reports from our beta testers so they can submit any bugs they find.

  • Horse
  • K-9
  • Barnyard Birds

These 3 Parent Departments have various subsections which will be covered below

  • Website

This department has 2 sub-departments:

  • Website Issue / Bugs
This sub-department is where you can report any bugs or errors found on any Amaretto website
  • Website-Login Issues

This sub-department is where you can request help registering to any of the websites owned by Amaretto just be sure to state which site in the ticket!

  • Amaretto Ranch University

This department is for any support/questions pertaining to the Amaretto Ranch University

 

Now the sub-departments of the Horse/K-9/Barnyard Birds Parent Departments:

 

Horse:

  • General Horse Issue
This department is for any issue not covered in the other departments
  • Horse-Breeding Issue
This department is for if your horses won’t breed when everything else is ok.
  • Horse-Broken Horse
This department is for if your horse just broke.
  • Horse-Food Issue
This department is for any Food related issues for the horses
  • Horse-Missing Horse
This department is for when one of your horses has gone missing
  • Horse-Movement Issue
This department is for when your horses won’t move when movement is on or are moving in odd ways
  • Bundle-Broken Bundle
This department is for when your bundle is broken and won’t function
  • Bundle-Missing Bundle
This department is the same as the Missing horse department but for bundles
  • myslhorses Support

Any issues relating to myslhorses go in this department

 

K-9

  • General K-9 Issue
This department is for any K-9 Issue not covered by the other departments
  • Breeding Issue
This department is for when your K-9’s won’t breed when everything else is good
  • Broken K-9
This department is for issues where your K-9 won’t function
  • Food Issue
This department is for issues with food for the K-9’s
  • Missing K-9
This department is to call lassie back home ( just joking ) its for when you have lost a K-9 somehow
  • Movement Issue
This department is for when your K-9’s wont move or are moving in odd ways
  • Broken Kennel
This department is for when your kennel has an issue and won’t function
  • Missing Kennel
This department is for requesting kennels to be repaired that have gone missing
  • myslk9s support
All myslk9s issues are to be directed to this department

Barnyard Birds:

  • General Bird Issue
This department is for any issue not covered in the other departments
  • Bird – Breeding Issue
This department is for if your Barnyard Birds won’t breed when everything else is ok.
  • Bird – Broken Bird
This department is for if your Barnyard Bird just broke.
  • Bird – Food Issue
This department is for any Food related issues for the barnyard Birds
  • Bird – Missing Bird
This department is for when one of your Barnyard Birds has gone missing
  • Bird – Broken Nest
This department is for when your nest is broken and won’t function
  • Bird – Missing Nest

This department is to request Missing Barnyard Bird Nests to be replaced

 

I hope this helps everyone better understand the many departments of the ticket system and if you should have to file a ticket to help figure out which one best serves your issue! Until next time this is Tmzasz signing off

 

 

Hello everyone. This week we have seen alot of tickets on people needing horses replaced. Well we all know SL can eat them or make them Poof, but heres something that we have noticed alot of people doing. NEVER highlight and take a group of horses, K-9s, bundles, or kennels into your inventory. Most of the time when you do this, you will lose all the items as they will not rez back out

 

Also if you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

 

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

 

I have noticed a lot of problems have been happening with breedables disappearing at auctions, some by SL roll backs, some by lag when trying to rez them, and others when taking them after purchase. When you go to an auction you have to fill out a notecard about your breedable. It only takes a little extra time to record the UUID number on the notecard.

 

Go to edit on the breedable, in the description line that is the uuid number. That number is very important and can help a lot if you need to file a ticket for a missing breedable, highlight the number and copy , paste to notecard. Doing this is like taking each one of your breedables’ fingerprints!! It can be a big time help if anything ever does happen to your breedable.

 

 

Having your breedable named can be very helpful especially when SL eats you Horse, K-9, or Barnyard Bird. We need information to remake your breedable. What we need is the Name of breedable and/or UUID number. If you leave you horse, K-9, or Barnyard Bird as Amaretto Breedable Horse, Amaretto Breedable K-9,or Amaretto Breedable Barnyard Bird, it can make it harder to find and sometimes impossible. The same goes for kennels, bundles and nests

.

We can only replace, remake your item if we have the information, so please take the time to name all your breedables.

 

Names can be as simple as using a number. It will also help you keep track and know when you are missing a horse, K-9 or Barnyard. example (White Walker Female, White Walker Female 2, White Walker Female 3)or for bundles, kennels, and nests, BW/Gar/LL/DblGloom, BWGar/LL DBLGloom 2

 

When you get a bundle, kennel, or nest and you decide not to birth it, name it before you take it into your inventory. Lets say a few weeks down the road you decide to birth that bundle, and the horse stays white and doesn’t birth. or you go to rez it out and it dissapears.You probably dont remember who the parents of the bundle were, but if you have named the bundle and paid attention to the bundle name before you clicked birth, you now have some information to give us that can help in finding out about that bundle. Again try and make the names different, even by using a number. You can start naming your bundles/kennels/nests by starting with a number and then naming the bundles in the next number order (1 BW/Gar/LL/BblGloom, 2 BW/Gar/LL/DblGloom, Etc)

Well Second Life has done it again Rollbacks!

Don’t you all just love them!  Well looking at the tickets on Tuesday had a lot of MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS issue!  Let me add if you had a viable bundle (Good)

You can delete all the extras no need to file a ticket.  MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS

The mother of the bundle has only 1 viable bundle there are no twins.

 

Ok so the mother did not have a viable bundle and had all these MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS then you can file a ticket with the parent information included.

 

Happy Breeding Everyone!

Folders are Important

When a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

 

Why do we need folders?

 

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

 

How did I create a folder?

 

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

 

THIS IS VERY IMPORTANT

 

A few things you need to do after filing a ticket.

 

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

 

 

How do I reply in the original ticket?

 

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen

 

Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

 

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

 

 

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner

I have seen quite a few people file tickets about duplicate breedables. I would like to let everyone know why this happens and what you should do when it does!

 

This happens when there are two copies of a horse, K9, or bird in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

 

If you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

 

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

So your horse, K9, or bird is duplicated what do I do now??

 

First file a ticket, be sure to include as much information as possible. The uuid of the horse/K9/bird  is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket.

 

Also, if you recently bought the horse/K9/bird please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

 

When the CSR looks up the horse/K9/bird on the server if you do not show as owner of the horse/K9/bird we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse/K9/bird is theirs when it’s really not!

 

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9/bird. When sending folders to the csr, make sure your name and ticket id is on the folder!

 

Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!

If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR’s!!