Hello everyone,
I’m sure that all are aware but this morning we had some server issues.  We had some bundles that did not properly connect to the server and said “This bundle had an error, Please delete bundle”. We have good news!  The good, viable bundles are now starting to drop! We have noticed that a lot of you have filed tickets on this issue. Please do not file a ticket for this bundle with error if you already have gotten a viable bundle from the mother. The only reason a ticket is need for this error “This bundle had an error, Please delete bundle” is if you DID NOT receive a viable bundle. If you already have a ticket in and the bundle has dropped please do the following so we can get through the rest of the tickets faster.

1.  Go to http://support.amarettobreedables.com/
2.   Log in to the Support Site
3.   Find the ticket that you have that corresponds to this issue… click on the title of the ticket.
4.   Once in the ticket… select close from the status drop down menu…. and then hit apply.

Also, if you have filed a ticket:
Please be sure to include parental information. If you did not include this originally, go back to your ticket and provide this information.
Please understand that the ticket volume is very high at this time. It could be at least 72 hours for a response to your ticket.
Please do not contact CSRs in world about your ticket.
Please be sure to check back in your ticket regularly after it has been assigned to the CSR as more information may have been requested.
Please remember that tickets are worked on in the order they are received.

Keeping these few simple points in mind will help tickets go smoother and faster for everyone.

I also wanted to add… When purchasing a bundle… please make sure you click the bundle and check for parent information. If you do not get parental information, I would suggest not purchasing that bundle as it is very possible that it is not a viable bundle. If you chose to purchase this bundle we will not be able to help you in the support system with this issue and we will refer you back to the purchaser to resolve the this.

On a lighter note, I would like to say from myself and the whole Amaretto team that we are truly sorry for the issues that have happened in the past few days. We are working very hard to ensure that each and every one of you have a very enjoyable experience with the horses and Amaretto.

Thank you for you time!
Until next time……


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