Hey guys its Monday!!   Wooooo hopefully all of you are enjoying a 3 day weekend (those of you which are in the states anyways)

So Ive seen a few tickets come through about this issue, and wanted to let everyone know why this happens and what you should do when it does!

This happens when there are two copies of a horse in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

So your horse is duplicated what do I do now??

File a ticket, include the uuid, where you got the horse, and if you passed it to someone. If you recently bought the horse please include your transaction history from secondlife.com.

Why do we ask for this? Well……when we look up the horse on the server if you do not show as owner of the horse we cant return it to you! This is for all of our customers protection we don’t want anyone to just give us a uuid and say the horse is theirs when its really not!

So if you have a horse that has the red text that says Duplicated horse, file a ticket with Amaretto support, don’t freak out just file a ticket! Be sure to include all the info you can this will make your ticket answered in a timely manner!

Also please when sending folders to csr, make sure your name and ticket id is on the folder! Don’t send replys to tickets in im or ncs, reply  to your ticket!
If you do the things I have  talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto Csrs!!

Happy Breeding everyone!!! Cya on the network !!


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