Response and Reply

By now everyone has probably had to file a ticket for broken or missing breedables, especially with the crazy things that happens with SL.

Well here lately I have been closing some tickets that are over due. By overdue, I mean that they have been sitting awaiting a response/reply from the person that filed it for 3 days.
After 3 days we close those tickets. Of course you can reopen them when this happens and respond/reply.

When you do reply to any ticket, do so in the ticket, NOT in IM or Notecard. Notecards can get overlooked, thats why we have you send your breedable in a folder with your name and ticket number on it and you can put your notecard in the folder.

Check your ticket for a response from a CSR, even if it is for a missing breedable. We may need to have you send in a transaction history for your breedable. Remember when we tell you that you are not showing as the owner of the breedable, we will require a transaction history for proof, and you just saying that you got it from someone is not proof.

If you do feel that you need to IM the CSR for any reason, please have your ticket number available so we can help you better.


Both comments and pings are currently closed.

Comments are closed.