Amaretto Breedables Customer Connection

When a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

Why do we need folders?

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

How did I create a folder?

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

THIS IS VERY IMPORTANT

A few things you need to do after filing a ticket.

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

How do I reply in the original ticket?

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen

Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner

Hey guys its another terrific Tuesday here at Amaretto Ranch Breedables!
We are gearing up for the Breedables fair that is starting this week on Friday the 24!
What is the breedables fair you ask? It is part of the Home and Garden Expo!
This is one of those great opportunities where tons of creators come together to raise money for Relay for Life!
There are over 2 sims of breedables at the fair this year and Amaretto is proud to be a part of this event.
We have 2 exhibits that you can come see!
All items sold by Amaretto at the breedables fair, will have 100% of the proceeds donated to Relay for Life!

This weekend we also have the AMOC race! The race will be held on Saturday the 25th! Its not to late to enter if you would like to participate in the AMOC race please message a officer in the AMOC group and they can get you an application to fill out to participate!

Lots of exciting things to come in the months ahead from Amaretto in support of RFL! So be sure to be in the know and keep update on all things Amaretto!

Happy breeding my breeding friends! This is Ava over and out!

The worst thing about Monday’s is knowing tomorrow is Tuesday and it full of sl restarts and rollbacks!

We all know what SL Rollbacks do….lol…

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

I have noticed a lot of problems have been happening with breedables disappearing at auctions, some by SL roll backs, some even by lag when trying to rez them, and others when taking them after purchase. When you go to an auction you have to fill out a notecard about your breedable. It only takes a little extra time to record the UUID number on the notecard.

How do I find the UUID Number?

Go to edit on the breedable, in the description line that is the uuid number. That number is very important and can help a lot if you need to file a ticket for a missing breedable, highlight the number and copy , paste to notecard. Doing this is like taking each one of your breedables’ fingerprints!! It can be a big time help if anything ever does happen to your breedable.

Name that Breedable…

Give all breedables a name, so if you don’t know the UUID when it goes missing , but you do know its name, we have something to go by when we try to find it.

So lets get ready, prepare yourselves,Tuesday’s are always full of bumpy rides. Here’s hoping your Tuesday will be rollback free!

Helloooooo Breeders!  I’m back from vacation refreshed and ready for the summer months.  We’ve had some exciting things in the Breedable Community this week!  The Black Mules, the Chevron eye, the Poncho eye and the Pinata eye!  Omg how pretty are all those!  I love them all!

I heard the Barrel Race was a blast and everyone had a great time!  Coming up tomorrow we have Club Amaretto at 3pm with Avalon as your beautiful DJ so I hope to see you all out there having a great time!  We really get that sploder rocking at Club Amaretto!

Be sure you are watching these connections as we have some exciting events coming up later in the month also.  I am so looking forward to the RFL Breedable Expo that starts on the 24^th of May.  The AMOC Race on the 25^th is sure to be a lot of fun, hope you’ve all been training your horses!  Watching them race is always a great time!  We will finish off the month with a fabulous Fishing event at Boomtown at 11am on May 30^th.

I hope everyone has a great weekend and until next time Happy Breeding to all!

Hi everyone and Happy Thursday!! Today I wanted to remind you guys that class are still being held at ARU! This is a great way to learn about any of our breedables if you are new to Amaretto. Even if you are a breeder that has been breeding for a long time this is also a great resource to learn something that you didn’t know!

The classes are held on Thursday, Saturday, and Sunday every week at 9 AM SLT and 5 PM SLT. You do not have to register or sign up to attend. Classes do not generally take a lot of time most last no more than 10 minutes. Every month we post the ARU schedule on the website as well as several of our locations in world. Here is the link to the ARU calendar
http://amarettobreedables.com/pages/calendar

There is also a ARU website that you can join to keep up with what classes you have taken and which classes you haven’t!
Link to ARU website:
http://amarettoranchuniversity.com/

If you have a suggestion for a class at ARU please drop a suggestion notecard in the mail box in the courtyard!

If you have taken a class that has not posted to the ARU website please file a ticket and let us know the class and the date you took it.
File your tickets at:
http://support.amarettobreedables.com
To receive credit for a class that you are taking you must turn in a notecard made by your avatar at the end of each class to the instructor!

All of the things are pretty simple and you may learn a thing or two about Amaretto Breedables that you did not already know. I would suggest for old and new breeders to attend!
Here is the inworld slurl for the ARU sim:
http://maps.secondlife.com/secondlife/Amaretto%20Ranch%20University/128/117/21

So, set some time aside to attend the ARU classes, they are not only fun but very informative!

Until Next Time….

Happy Wednesday Everyone ! Hope everyone is having a good breeding day !
I wanted to tell you what has hit the grid three new amazing eyes!
Have a look!

The new Poncho eye!

The new Pinata eye!

The new Chevron eye!

The amazing eyes can come from the Cinco de Mayo Donkeys!

You can get a chance at these new eye anytime you breed a Cinco de Mayo Donkey!

These eyes do have the ability to pass!

So good luck an keep breeding them for the eyes !

Until next week Happy Breeding Everyone

Hey all my breeding friends! Hope everyone is having a great Tuesday, sometimes when I think about whats great about Tuesdays is the only thing I can come up with is………..
At least its not Monday!

I do hope that all the mothers out there enjoyed their day with their families and got to take a little break from the kids!

Now down to business, whats new at Amaretto? Well……….
I wanted to show all of you one of the great surprises that has been coming from the Cinco de Mayo Donkeys!

Introducing….. (insert drum roll here)
The Black Mule!

We here at Amaretto know how much you guys love the black and white horses, we hope you will enjoy this Black Mule as well! Remember this mule gets it eye from the parents and does NOT pass its coat!

So how do you get one of these? I will tell you anytime you breed a Limited Edition Cinco de Mayo Donkey with a reg horse you have a chance!!
Does that include Shetlands?
YES!
Does that include Clydesdale’s?
YES!
Does that include Fell Ponies?
Yes!

I think you get the picture breed your Limited Edition Cinco de Mayo Donkey with anything besides a Donkey or a Mule to have a chance at this brand new Black Mule!

Amaretto has 3 other mules that you can get as well you can check them all out here

http://wiki.amarettobreedables.com/index.php?title=Mules

If you haven’t already came out to visit me at a questions and answers please do so, I enjoy talking to all the breeders in the Amaretto community. Its a great time to just ask questions, talk about whats going on with your horses, or voice a concern. I hope that you will come visit me soon!!

Well until next time this is Ava over and out! Happy Breeding Friends!!!!